Definitions

We/our/us/the company= BrightCo. Services LTD trading as BrightCo.

You/the client = The person(s) wishing to engage services / agent authorised to act on behalf of a company wishing to engage services with BrightCo.

By accepting a quote or otherwise placing an order with us you are agreeing to the following terms and conditions. Placing an order (accepting a quote or work order) over the phone/email/text/online booking/post/verbally are all bound to the terms and conditions. By placing an order, you are agreeing to enter contract with us

The company at any time may use the services of partner companies, subcontractors, or third-parties in the completion of any of its contractual obligations and/or any part of the service it provides.

In these Terms the following definitions apply:

“The Company” means BrightCo. Services LTD trading as BrightCo.

“Technician” means the individual (representative, employee, partner company, sub-contractor, or third-party) carrying out cleaning services on behalf of the Company.

“Staff” means the individual (representative, employee, partner company, subcontractor, or third-party) providing customer service on behalf of the Company.

“The Company”, “Technician”, and “Staff” in some circumstances are used interchangeably.

“Client” means the person, company or corporate body together with any subsidiary or associated company as defined by the Company Act 1985 to whom services are supplied by the Company.

“Services” means the cleaning work carried out by the Company’s Technician.

“Appointment” means the visit made by the Company’s Technician to the Client’s home or business address by the Technician in order to carry out the Service.

Bookings / Cancellations

By placing an order with us, you are agreeing to book our services in on a chosen time and date. BrightCo. reserve the right to change the date and time of the booking by giving the client notice in writing/email/text/phone call or verbally in person. Where the amended booking is not suitable for the client a refund may be issued at the discretion of the company, the client will seek no financial claim. We also reserve the right to cancel any booking without any reason at any time and the client will seek no financial claim. If the client wishes to change their booking date and time, they must inform the company at least 48 hours ahead of scheduled booking date and time, failure to provide 48 hours notice, the company reserves the right to seek financial claim at a percentage of the accepted quote amount or full quote amount. If the client wishes to cancel their booking, they must give the company at least 72 hours ahead of the scheduled time and date of booking. The company reserve the right to charge to full amount of the quote total to the client if 72 hours notice has not been given. The client shall seek no financial claim if the company gives no reason for cancelling a booking

If the client or authorised person is not at the property to let the company gain access to carry out the service, the company will attempt to make contact via telephone twice using the number given on the account. If the client fails to answer on the third attempt we will wait 15 minutes, at which point we will attempt to make contact again via telephone, if the client fails to answer for the fourth time, the service will be cancelled and the company reserves to the right to charge the full quoted amount or part of, at the discretion of the company.

 

Access

If we have been instructed to pick up keys to the property where the service is to be cancelled out, the company releases itself of all liability once the keys are no longer in our possession. If the keys are lost by a third party, such as an estate agent, property manager, friend or family; the client will seek no financial claim against the company. If the keys have been left in an insecure place, such as under a plant pot, door mat or shed etc, the company releases itself of any liability should damage or loss to the property occur before and/or after the booking time. The client should notify the company if there is an alarm system in place and this alarm system needs to be deactivated. The company shall not be liable for any financial or damage claim if we have to activate or deactivate any alarm systems. If the client has instructed the company to return keys through the letterbox of the property, the company shall not be liable to any financial or damage claim. If the company or technician loses the client’s keys, we will cover replacement keys up to the value of £30.00 (THIRTY POUND AND ZERO PENCE).

Provisions

We require hot water and power to carry out our services. If these are not available to us, we will not be able to carry out our services in the interest of health and safety. We will make the client aware if there is no hot water or power, the client will then have 15 minutes to make power and hot water available, if hot water and power are not available within 15 minutes then the job will be cancelled, and the company reserve the right to charge the full quote/work order amount to the client. The client shall not seek any financial claim if the company fail to carry out all tasks within the quote/work order form. We reserve the right to amend the quote if the scope of works vary from the original description from the client. If we have not had the opportunity to view the property before issuing a quote, we will provide a blind quote, when we arrive at the property and find the scope of works vary from the original description from the client, we reserve the right to change the quote; the client is under no obligation to accept the amended quote, nor is the company under any obligation to carry out the scope of works on the amended quote or original quote/work order.

 

Payment

 

Payment must be made in full on the date of the invoice on or before 23:59 (11:59pm GMT) on the date of the invoice. If payment is not made on or before 23:59 (11:59pm GMT) then the client will be liable to a late payment fee. Late payment fee will be added 7 calendar days after invoice date. Late payment fee = £20.00 plus 5% of invoice total. Should payment in full still not be received by the company 30 calendar after invoice date a further 10% of invoice total will be added to the invoice. The invoice will then be reissued to the client and if full payment is not made within 48 hours, the invoice will be passed to our third party debt collection agency and/or a county court, where further fees and charges may be added. We will always try and help our clients wherever possible and will work with you to come to an arrangement before any further action is taken.

 

We accept cash, BACS and online payment via debit/credit card. We do not accept cheque. Where a cheque is the only available option, a £10.00 (TEN POUND AND ZERO PENCE) handling fee will be added to the invoice. 

Complaints and Claims

 

All complaints and claims must be reported to the company with 24 hours after the service has taken place. If 24 hours has lapsed, the company releases itself of any claims or liabilities. Complaints must be via email or over the telephone. Complaints and claims cannot be raised verbally in person, over text or via social media. If you have purchased a 48-hour End of Tenancy guarantee, we will not accept any complaints or complaints after the 48 hour period has lapsed. We will not be held liable or

 

The company allows itself up to 7 working days to respond to any complaints or claims.

 

If a complaint is against a member of staff, you must notify us immediately.